At Hedystella Leather Shoes, we understand the importance of timely and secure delivery of your orders. We strive to ensure that your shopping experience at hedystella.com is seamless and satisfactory from the moment you place your order to the time you receive your premium leather shoes.
Processing Time
All orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During high-volume periods, such as holidays or sales events, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Methods and Delivery Times
We offer both standard and expedited shipping options:
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Standard Shipping (Domestic): 5–8 business days
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Expedited Shipping (Domestic): 2–4 business days
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International Shipping: 7–21 business days, depending on the destination country
Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on the shipping provider, destination, customs clearance, and other factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions for qualifying orders. These promotions will be clearly communicated on our website.
Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number and link to track the shipment. Please allow up to 48 hours for the tracking information to become available.
International Shipping and Customs
Hedystella Leather Shoes proudly ships worldwide. However, international shipments may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hedystella Leather Shoes is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or certain countries restricted by international sanctions. If your shipping address falls under any restricted category, we will contact you for an alternative address.
Delivery Issues
If you haven’t received your order within the estimated delivery time, please first check the tracking link provided. If there are any delays or issues, contact us at [email protected], and we’ll do our best to help.
In the case of a lost or stolen package, we will work with the carrier to attempt recovery. However, Hedystella Leather Shoes is not liable for packages once they have been marked as delivered by the carrier. We advise customers to choose a secure delivery location or require a signature upon delivery when placing an order.
Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If you notice an error in your shipping details, please contact us immediately at [email protected].
Order Changes and Cancellations
If you need to make changes to your order or shipping address, please contact us within 12 hours of placing your order. Once the order has been processed or shipped, we cannot make any changes or cancellations.
We value your trust and are committed to delivering the best quality leather shoes with dependable shipping service.